This policy describes how we treat personal information when you use FireAngel’s Products and Services.
How we collect information about you
When you visit the FireAngel website, we may collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
When you sign up for a FireAngel Account, we ask for your personal information so that we can provide you with the service. The information we require to register for – or use – the service includes your name, address, phone number, and email address.
When you use FireAngel to purchase products or services, we collect information about each transaction, including the transaction amount, a description of the products or services being purchased, the name of the buyer, and the type of payment used. We may also collect information about your computer or other access device for fraud prevention purposes.
In order to protect you from fraud or other misconduct, we may obtain information about you from third parties to verify the information you provide. For example, we may use card authorization and fraud screening services to verify that your credit or debit card information and address match the information that you provided to us.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
When you access our website, we, or companies we hire to track how our website is used, may place small data files called “cookies” on your computer.
We may send a “session cookie” to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We may also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don’t need to retype the e-mail address each time you log in to your account. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
How we protect and store personal information
We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and GoldKey 256-bit data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
- provide the services and customer support you request;
- process transactions and send notices about your transactions;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- customize, measure, and improve our services, the content and layout of our website; and
- compare information for accuracy and verify it with third parties.
How we share personal information with other parties
We may share your personal information with:
- Law enforcement, government officials, or other third parties when
- we are compelled to do so by a subpoena, court order or similar legal procedure;
- we need to do so to comply with law; or
- we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
- Other third parties with your consent or direction to do so.
FireAngel will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.
How you can change your personal information
You can review and edit your personal information at any time by logging in to your account.
Changes to this policy
We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. We last modified this Policy on December 18, 2013.
If you have questions or concerns regarding this policy, please contact us through our website or by writing to us at FireAngel Inc., Attn: Privacy Department, 26900 E. Pink Hill Rd., Suite 101, Independence, MO 64057.